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Vision, Mission and Culture

txt pioneers :)

Nine years ago some of the more forward thinking mobile phone companies started to offer access to the SMS gateways on the Internet. We saw this as a fantastic opportunity to build some clever technology that would give everyone access to what we called 'desktop messaging' - the ability to send and receive SMS txt messages to and from your computer. Much like e-mail, but with a mobile phone as the end point instead of another computer. We concentrated our efforts on working in collaboration with the academic and healthcare communities. Their needs and issues were clear and the proposition simple. The people we worked with then are still friends of the business.

Universities and colleges first need to recruit students and then they need to keep them engaged. By simply and quickly improving communication through the students omnipresent mobile phone we were able to offer instant benefits to the education community: better recruitment and improved retention.

In healthcare the issues were different but just as clear, missed appointments were costing the NHS millions of pounds, slow distribution of test results causing untold anxiety. Reminders are linked to appointment times and go to the patient's mobile in time to make the difference, test results go straight from the lab to the patient's phone.

Both of these early adopter markets are quickly moving on and truly embracing the power of txttools to simply but dramatically improve communication with their customers. We have integrated with many of their legacy computer systems, so that as well as using a standalone online messaging, our clients can also benefit from having txttools 'inside' their day-to-day computer system.

We now work with many companies including local and county councils, the police, hundreds of clinics and hospitals, public libraries, hundreds of schools and over 45% of the colleges and universities in the UK. We have just started to work with overseas customers, already txttools is in the USA, Spain, France, New Zealand, Australia and Ireland.

support

Try this - call our office anytime between 9-5, count the rings, if it is more than 3 rings, that will be the first time that has happened in over 2 years and that was, we are ashamed to admit the last time we had a 'four ringer'. Our team are fanatical about supporting our clients, they don't like you to be kept waiting. We don't have a press 1 for this and 2 for that, never have and we never will. We may have built the best, the cleverest messaging platform on the planet but in some respects we are unashamedly old fashioned, we like to answer the phone when you ring.

Once you have waited less than 30 seconds to talk support, they are only to happy help you do what ever it is you need to do. You may be unsure how to do something, be nervous about uploading a precious database ... our support team will walk you through it or even do it for you if you like. We take great satisfaction in getting it right, we really do go the extra mile. You don't have to take our word for it, we are happy to put you in touch with any of our customers / here's what our customers say ....